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McRollin Operational Excellence Institute (OEI)
Designing Organisations That Perform with Discipline and Integrity
The McRollin Operational Excellence Institute (OEI) enables organisations to achieve sustained performance, efficiency, and resilience while embedding integrity, risk control, and accountability into daily operations.
OEI treats operational excellence as:
A governance discipline, not a cost-cutting exercise
A leadership capability, not a technical function
A system, not a toolkit
The Institute focuses on making performance repeatable, measurable, and ethical — especially in complex, resource-constrained, and high-risk environments.
Target Audience
Primary
COOs and operations directors
SME founders and managers
Public sector operations leaders
Programme and project managers
Secondary
Internal audit and risk teams
Supply chain and procurement leaders
Donor programme implementers
Infrastructure and service delivery agencies
Programme Architecture
Delivery model
Practice-based
Data- and process-driven
Sector-adaptable
Programme tiers
Operational Excellence Foundations Certificate
Advanced Operational Transformation Programme
Executive Operations & Performance Oversight Programme
Sector-Specific Labs (SMEs, public sector, donor-funded projects)
Delivery formats include:
Virtual and hybrid cohorts
In-country intensives
Closed-door executive sessions
Embedded advisory sprints
Flagship Programmes & Syllabi
Programme 1: Certificate in Operational Excellence
Foundation Programme | 8–10 weeks
Learning Objective Equip participants to diagnose operational weaknesses, redesign processes, and embed performance discipline without sacrificing integrity or resilience.
Core Modules
Operational Excellence as a System
Process Mapping & Waste Elimination
Performance Management & KPIs
Risk, Controls & Operational Integrity
Supply Chain & Procurement Efficiency
Quality, Reliability & Service Delivery
Cost Discipline & Resource Optimisation
Capstone: Operational Improvement Plan
Certification McRollin Certificate in Operational Excellence
Programme 2: Advanced Operational Transformation Programme
Senior Practitioners | 6 weeks
Focus Areas
Multi-unit and multi-country operations
Public sector and donor programme complexity
Operational excellence under political and market pressure
Key Modules
Operating model redesign
Performance culture and incentives
Scaling operations ethically
Crisis and continuity management
Operations in fragile environments
Outcome Operational Transformation Blueprint
Certification McRollin Advanced Certificate in Operational Transformation
Programme 3: Executive Operations & Performance Oversight Programme
Closed-door | 3–5 sessions
Audience
Boards
Permanent Secretaries
CEOs and executive committees
Themes
Board oversight of operations
Operational risk and accountability
Early warning signs of failure
Performance during crisis
Certification McRollin Executive Certificate in Operations Oversight
Regional Focus
Asia-Pacific(APAC)
Operational resilience in high-growth markets
Supply chain complexity and regional integration
SME scaling under regulatory diversity
Infrastructure and service delivery in emerging economies
Europe,Middle East and Africa(EMEA)
Operational discipline under regulatory and ESG pressure
Public sector performance and accountability
Cross-border operations and compliance integration
Energy, infrastructure, and donor-funded programme operations
Americas
Performance optimisation in competitive markets
SME productivity and value chain integration
Public procurement and service delivery reform
Risk management and operational integrity in decentralised systems
Strategic Value to McRollin
The Operational Excellence Institute:
Links strategy directly to delivery
Appeals strongly to SMEs and governments
Complements MICSSP bootcamps and clinics
Creates strong pipelines for consulting and advisory mandates
OEI anchors McRollin’s credibility as a firm that makes organisations work — not just look good on paper.